Category Archives: Microsoft Dynamics

Synchronizing an NTEXT field of more than 4,000 characters offline

NTEXT field When Microsoft Dynamics CRM 4.0 provided an offline API, we now implement the Microsoft Dynamics CRM client for Outlook with Offline Access much more frequently. Recently, we came across an issue where our users were not able to go offline. The error was the following: When looking at the trace, the following additional details are provided: An error…

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Develop Better CRM Implementations Using Simulations

CRM Implementations Reality check Recently my family spent some time in Fiji and our stay included a Fijian village tour. Kids were overwhelmed and amused by locals demonstrating olden arts of tribal dance; bare feet palm abseiling and cracking coconuts with bare hands. Did the performances look real? Absolutely. Did I think even for a second that what we saw…

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Product Release: Mobile Express for Microsoft Dynamics CRM 4.0

Mobile Express for Microsoft Dynamics CRM We are pleased to announce the availability of Mobile Express for Microsoft Dynamics CRM 4.0. Mobile Express gives organizations a Microsoft supported mobile solution with the power of choice: choices in the devices and in the networks they use when going mobile. This month, Bill Band of Forrester Consulting reported that 73% of companies…

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Making Your Existing Email Address Your Windows Live ID

Email Address Let’s say you want to invite your new users to CRM Online using their corporate email address, however you are not sure if their corporate email address is their Windows Live ID (WLID).  Why would I do this?  Well if you send the invite to a Windows Live account (like @live.com or @hotmail.com) the invitation will be delivered…

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Rolling with the System Administrator Role

System Administrator I recently had a customer that wanted to run the Email Router as a user other than the System Administrator, offhand this seemed like an easy task.  The customer setup a new “Service User” and created a special “Service Role” that only had access to email related privileges.  Here is what the Implementation Guide says: “If you did…

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Which Database Hotfixes Did I Just Install?

Database Hotfixes This article will cover how to answer: Which database hotfixes are currently installed on your Microsoft Dynamics CRM Server? Which database hotfixes will be installed or uninstalled with a particular hotfix or Update Rollup (UR)? Background Historically, database hotfixes have been considered an internal detail of Microsoft Dynamics CRM hotfixes, so there is currently no straightforward way for…

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RELEASE – White Paper v2: Optimizing and Maintaining Microsoft Dynamics CRM 4.0

Maintaining Microsoft Dynamics CRM The MS CRM E2 team is pleased to announce the release of the version 2.0 update of the white paper Optimizing and Maintaining Microsoft Dynamics CRM 4.0, which is available from Microsoft Downloads at https://www.microsoft.com/downloads/details.aspx?FamilyID=ba826cee-eddf-4d6e-842d-27fd654ed893&displayLang=en Working with resources from Microsoft Premier Field Engineering, Microsoft SQL Server, UK MCS, and CRM Performance and UA teams, this update…

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Monitoring Microsoft Dynamics CRM 4.0 Queues with a Windows Sidebar Gadget

Microsoft Dynamics CRM 4.0 Queues Summary Learn how to use Microsoft Windows Sidebar gadget to monitor the information that is contained in Microsoft Dynamics CRM queues. The sample demonstrates how to write a custom application that uses SOAP messages to call Microsoft Dynamics CRM Web service APIs to retrieve the queue data. Download the sample code for this article: CrmQueueGadget. The Readme.doc…

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New Silverlight 2 Sample on Code Gallery

Silverlight 2 I recently did an investigation into using Silverlight 2 with Microsoft CRM 4.0. I have posted the resulting project and supporting documentation on Code Gallery. See Microsoft Dynamics CRM 4.0 On Premise Silverlight 2 Bar Chart Sample. Unlike many code samples you may find, this one includes full step-by-step instructions about building and deploying the sample. It is…

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Synchronizing and the Offline Client

Synchronizing One of the great features provided by Microsoft Dynamics CRM Online is the ability to take the application offline (i.e. work on a plane).  This capability is made possible by our S+S (software+services) vision of leveraging the best of services (CRM Online) coupled with the best of software (Outlook).  This is not possible in a SaaS (software as a…

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